Privacy Policy
Last updated: February 18, 2026
About Us
HotBot operates as a SaaS application that helps teams manage code review reminders across git providers (GitHub, GitLab, Bitbucket) and messaging platforms (Slack, MS Teams, Discord).
Information We Collect
We collect the following types of personal data from our users:
- Email address
- Name
- IP address
- Payment information (processed securely by Polar)
- Cookies and usage data
Tools and Technologies Used
To ensure the smooth operation and optimization of our services, we use the following tools and platforms:
- Polar – Payment processing
- GitHub, GitLab, Bitbucket – Repository integration
- Slack, Microsoft Teams, Discord – Notification delivery
- Tawk.to – Live chat support
- Sentry – Error tracking and session replay
- Google OAuth – Authentication via Google accounts
- Google Analytics – Website analytics and usage tracking
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience, analyze usage, and provide support. Below is a breakdown of the cookies we use:
| Service | Purpose | Type |
|---|---|---|
| Better Auth | Session management and authentication | Essential |
| Polar | Fraud prevention and payment processing | Functional |
| Tawk.to | Live chat functionality and chat history | Functional |
| Sentry | Error tracking and session replay for debugging | Analytics |
| Google OAuth | Authentication when signing in with Google | Functional |
| Google Analytics | Website traffic analysis and user behavior insights | Analytics |
Essential cookies are necessary for the website to function properly and cannot be disabled. Functional cookies help provide additional features like live chat. Analytics cookies help us understand how users interact with our site.
Session Replay Notice
We use Sentry's session replay feature to record user interactions with our application for debugging purposes. This helps us identify and fix issues more effectively. Replay data is stored securely and access is limited to our development team.
Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:
- Performance of a contract – Processing necessary to provide our services to you
- Legitimate interests – Error tracking and service improvement (balanced against your privacy rights)
- Consent – For non-essential cookies and optional features
- Legal obligation – Compliance with tax and accounting requirements
Use of Your Data
The data we collect is used solely to operate our website, improve our services, and provide better user experiences. We do not sell or share your personal information with third parties without your consent, unless required by law.
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal data within 30 days.
International Data Transfers
Some of our service providers (including Tawk.to, Sentry, and Polar) may process your data in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards are in place to protect your data during these transfers.
Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain data processing activities. Under GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise your rights, please contact us at hello@hotbot.sh.
Third-Party Privacy Policies
For more information on how our third-party service providers handle your data, please refer to their privacy policies:
Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to reach out to us at: hello@hotbot.sh